The latest banking technology is here!
Continuing our commitment to provide you with the best in banking, we've upgraded our banking services to include the following:
New and enhanced online features and capabilities
Instant-issue debit cards with expanded features and convenience
Heightened ID and account security
Important to Remember
- Your account numbers haven't changed
- Your new debit card and PIN number will arrive in two separate mailings.
Important Upgrade Information
Touch Tone Banking
Your new card should begin working as of August 19th.
You should have received a new MasterCard Debit Card in the mail as well as a NEW PIN. Please activate and begin using this NEW card on August 19th. You should destroy your old card after that date.
If you have automatic payments set up on your current card, you should contact those businesses and supply them with your new card information in keeping with the effective dates.
Note: Your new Debit Card will have arrived separately from your PIN number.
After Monday, August 19th, you will still be able to access your online banking from our new www.pbkc.com website.
The first time you log on to our new system you will continue to use your current Online Banking Login ID, but your password will change. You have been assigned a temporary password - the last 6 digits of your Tax ID number (TIN). You will be prompted to change your password during the initial login process.
If you are currently a Mobile Banking user, you will need to delete your old app and download the new app on August 19th (App Store for iPhone/iPad and Google Play Store for Android). The username will be the same but the password will be the last 6 digits of your Tax ID number (TIN) or the password that you have changed it to.
For current Bill Pay users, your account information will still be available after the upgrade.
Previously generated monthly e-statements are no longer available online.
Please note that your new statement will not be available until your account statement cycle has occurred.
If you are new to e-statements, upon registration, you will receive an email notifying you when your statement is ready to view. You may register for e-statements beginning August 19th. If you elect not to receive e-statements, do nothing; you will continue to receive your statements in the mail.
Note: All customers should have received a paper statement as part of the upgrade process.
After the upgrade customers using our Touch Tone Banking System will be assigned a temporary password which will be your full Tax ID number. You will be prompted to change your password during the initial login process.
Please contact one of our customer service representatives at 410-778-3500 if you have any questions!